J-TJLJ-RS4-HWK

After ordering an upper and lower adjustable control arm kit manufactured by CORE 4X4 from a jeep parts distributor who's intials are E.T., they came with 3 of the threaded ends missing. After over 2 months of phone calls and emails to this E.T. company nothing was resolved. I finally decided to call CORE 4X4 myself and tell them my dilemma. I spoke with a very personable and professional gentleman named Korby, who is one of CORE 4X4's representatives, after a brief discussion of what I went thru he simply asked me for a picture and some measurements and the items I was missing and asked if I could cover ONLY the cost of shipping and I had my missing parts in exactly 1 weeks time. This company not only builds all it's parts in the U.S.A., they stand behind their products with great customer service and life time warranty. My experience with this company and their Rep Korby was fantastic. I would definitely recommend CORE 4X4 to anyone who needs parts for any 4x4 projects. You just can't beat their quality and service. Rex Hodges Valparaiso, Indiana

I want to take the time to share my experience with Core 4x4. I have a 2004 Jeep Wrangler and was looking to upgrade some suspension parts. I went with Core 4x4 upper & lower adjustable control arms and a front adjustable track bar. Everything arrived quickly, and right out of the box I was impressed with the quality and craftsmanship. I had a few questions during installation (measurements and torque specs), and I spoke with Korby on a couple of occasions. Not only did he send me detailed instructions, but he also shared an installation video specific to the part and vehicle I was working on, something you don’t get from many companies. The control arms fit perfectly, look great, and perform exactly as I hoped. I did run into an issue with the front track bar touching the front diff. When I reached out, Korby had me send pictures and then immediately offered two solutions: his bar guy could make a different bend and send it out to me, or I could get a full refund. His response honestly blew me away. As much as I wanted to run the Core 4x4 track bar, I chose the refund. Korby sent me a prepaid shipping label right away, no hassle. My experience with Core 4x4 has been excellent. Korby was extremely understanding, communicative, and helpful every step of the way. The parts I received were high quality, and the customer service was second to none. I would absolutely recommend Core 4x4 10 out of 10 times and will be using them again. Just a great American company with awesome people who truly care about their customers. Thank you Korby, and thank you Core 4x4!

I want to share a truly positive experience. I ordered a car kit consisting of two packages, but unfortunately one was lost during shipping with UPS. The situation could have become complicated... but it didn't. The company manager was extremely helpful and professional: he personally followed up on the situation and did everything he could to resolve the issue, even sending me the package again without hesitation. It's rare to find such attentive and reliable customer service these days. My sincere congratulations on your professionalism and commitment: that makes all the difference.