REFUND & RETURN POLICY

Thirty days from delivery, a prepaid label, and your money back in five business days. If the miss was ours, you pay nothing.

The short version

Returns and refunds

You have 30 days from the day your order lands to send it back. Not 30 days from when you clicked buy — your parts get built and shipped before you ever see them, and that time shouldn't come out of your window.

Parts need to be uninstalled, unused, and in the original packaging with all the hardware and paperwork. If it has been bolted on, torqued down, or shows wrench marks, we can't take it back. Once it has been on a rig it can't be sold as new, and we are not going to ship somebody else's “new” part with your bolt marks on it.

When your return shows up, we inspect it and issue your refund to the original payment method within 5 business days. Most companies take 7–10. We don't sit on your money. Your bank may take a couple extra days to post it — that part is out of our hands.

The 10% restocking fee — and how to skip it

Refunds carry a flat 10% restocking fee. Not “up to” some number we decide once we have your parts back. Ten percent, period. Returns cost real money — inspection, repackaging, the card fees we never get back — and 10% covers it without gouging you.

Your order shipped free? We don't take the shipping back out. If you ordered over $1,000 and got free shipping, your refund is what you paid, less the 10%. No surprise freight deduction at the end.

Want to skip the fee entirely? Exchanges and store credit have zero restocking fee. Ordered the wrong length arm, want to switch series, changed your build plans — swap it or take credit and keep every dollar working on your rig.

And yes, that includes all ten colors. Powder coat isn't a return trap here. A set of arms in your color is as returnable as a set in black, same flat 10%.

Return shipping

We send you a prepaid return label for every approved return — no hunting down a box at the FedEx counter wondering what it will cost. If the return is your call (changed your mind, ordered wrong), the label cost comes out of the refund, and we tell you that number before you ship. If the return is our fault, shipping is on us.

Our mistake = our dime

If any of these happen, you pay nothing — no restocking fee, no shipping, full refund or a replacement build that starts the day we approve it and goes to the front of the queue:

• We shipped the wrong part
• The part showed up damaged (report within 7 days — see Shipping & Delivery)
• A manufacturing defect (also covered by our warranty — you break it, we replace it)
• You bought through your Garage and it doesn't fit your rig

Send us photos and talk it through with support first — every one of these gets looked at by a person before we build or refund, and most get sorted on photos and a phone call. Free shipping both directions applies in the lower 48; Alaska, Hawaii, and international orders cover freight, same as on any order to those addresses.

Cancelling an order

Your parts are built to order, so timing matters:

• Before production starts — cancel free. Call 385-375-2104.
• After production starts — the steel is cut and your color is on it. You can still cancel, and we'd rather you did than ship a kit you don't want. Cancelling once your parts are on the bench carries a 10% fee. A set built to your spec in your color can't go back on the shelf as new.

Exchanges

Want a different part instead of your money back? Tell us when you start the return. Exchanges follow the same 30-day, uninstalled, original-packaging rules and are subject to availability — but remember, exchanges skip the restocking fee entirely.

What we can't take back

• Parts that have been installed, modified, or used
• Items marked final sale
• Products with return restrictions noted on their product page

Read the product page before you buy. If you are not sure whether something fits your build, call us before you order — that is what we are here for.

How to start a return

Call 385-375-2104 or email support@core4x4.com with:

1. Your name
2. Order number
3. What is going back and why

We will get you approved, send your prepaid label, and tell you exactly what your refund will be before you ship anything. No math surprises when the money hits your account.