Company finally made things right

I want to share a truly positive experience. I ordered a car kit consisting of two packages, but unfortunately one was lost during shipping with UPS. The situation could have become complicated... but it didn't. The company manager was extremely helpful and professional: he personally followed up on the situation and did everything he could to resolve the issue, even sending me the package again without hesitation. It's rare to find such attentive and reliable customer service these days. My sincere congratulations on your professionalism and commitment: that makes all the difference.

I have recently come to know Core 4x4 when I purchased a Jeep XJ and was looking for a place that had dedicated XJ suspension and components. Here is what makes them different than most other shops. All of their components are top shelf quality and they back it up if you break any of it. I was able to see their shop when I picked up an order locally and was impressed with their attention to detail and how they assemble and powder coat each part. I had an issue with a shackle and needed the threaded shaft to be shorter. I called in and talked to Kaden and he told me to come by and they would shorten it for me. When I got there, Kaden and Spencer (the owner) met me and talked about options and proceeded to make the right adjustments to fit my XJ. Told me if anything changes in the future and I need additional length, they would take care of me. So what really sets them apart from others is their Customer Service. Try calling in to any other Jeep suspension or part shop and see how they treat you. Been there - done that. Will continue to do business with Core and their team. Getting that kind of service for just a shackle has me thinking I may need to replace my JT components with Core's. Thanks Guys for being helpful good humans!